An excerpt from The Red Chair Experience: Get your signed copy here or if you want the digital copy or live outside of the U.S. get your copy here.

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

Being in sales, as an ambassador of information, this quote may dishearten you. You want to make sure that the message is getting across to your customer. Yet, they may be thinking of nothing more than how you made them feel after you have gone and cannot remember what you said or did while you were in their presence.